1917 Boone Crockett Lane, Ferndale, Washington 98248
Frequently Asked Questions
Who are The Collage Catalog?
The Collage Catalog is a family run picture framing and printing business based in Ferndale, Washington.
How long have you been trading?
We have been trading for 20 years in WA. We have a factory and a retail shop in Ferndale and also trade online. We also have a photographic studio in Ferndale above our retail shop.
How long will it take for my order to arrive?
We aim to dispatch all orders within 2-4 working days. Once your order is completed all USA mainland orders measuring up to 1 metre in length x 70cm wide are sent out on a 24 hour delivery via Interlink Express and will require a signature upon receipt. Orders measuring over 1 metre in length are sent out with Action Express and will also require a signature upon receipt.
Why don’t you offer free delivery service?
We don’t offer a free delivery service because there isn’t a courier company in the USA (or the World) that we know of that deliver parcels free of charge! Therefore you will find that any company that offer “Free Carriage” have built the price of the carriage into the price of your frame. So, if you order 2 frames you will be paying for the carriage twice, and if you order 3 frames you will be paying for carriage 3 times over! If you order from us you will only pay a fixed amount of $8 to any USA mainland address no matter how many frames you order which we think is a much fairer way of doing business.
What is your returns policy?
Every frame/mount/canvas print etc. we make is made to your specification therefore we cannot offer a refund on any correctly supplied items. This complies with the USA’s distance selling regulations for goods made to order.
What type of mount board do you use?
We use Arqadia whitecore, acid free, mount board.
What type of printer do you use?
We use an Epson 9900 printer using genuine Epson UV inks guaranteed to last 75 years in colour and over 100 years in black & white.
Are you able to offer other frames than those available on your website?
We deal with all of the main frame moulding suppliers in the USA, so if there is a frame you are trying to match, or if there is a particular frame you would like but cannot see on our website then please contact us and we will do all we can to help you.